21.01.12 – My final 4tours.biz blog!

First of all (as usual!), apologies for the lack of blogs lately but as you can probably imagine things have been rather hectic as we have been working very closely with martins on the handover of the business. Martins have ran some private tours already and are going to bravely start a limited tour programme from next weekend, needless to say, we wish them every success. As from about the middle of next week I will hand over the admin of the site to Noelle and William Martin and hopefully our new site www.signaturetours.ie will be up and running soon so if you enjoy my blogs keep a look out, also don’t forget my homepage at blogger.com (http://barrattexec.blogspot.com/) I will continue to post news on there as it happens. Our last tours back in December really did mark the end of an era for us and it is hard to adjust to giving up our baby, you know what is happening to our business but what about our vehicles? Well I shall now reveal all in order of age: Celtic Spirit – Our original bus is staying with me and Chris and has recently been resurrected for a trip to UK hopefully next weekend where it is to have an obscene amount of money lavished on it to make it as good as new and ready for our forthcoming nostalgia tours. Celtic Princess – Our faithful minibus is again staying with us but is now no longer a bus, it is undergoing a conversion to our very own camper which will help us to travel during the summer a little and indeed our first festival is booked for August! Celtic Pride – Now up for sale and honestly will be a fantastic buy for anyone – contact us if you are interested! Celtic Shadow - Will remain to be our car and will be available for chauffer tours under our new company. Celtic Star – Is to be the main vehicle operating Barratt Tours as it has been sold to Martins – they had better mind my friend Rambo! Celtic Angel –Our new coach is to be the backbone of our new Signature tours – look out for them! So major changes and a bit of a scary time but we are both feeling good about the new found freedom that we will have particularly in the summer months. Finally as this is really my last official Barratt Tours blog I would just like to thank everyone that has made Barratt Tours what it is today and I will do my best to thank you all in order: My partner in life and business – There would be no Barratt Tours to sell without the help of one very special person – Christine, she has been a rock to me as well as other driver, cleaner etc etc. I think we have made a fantastic team and her exploits and qualities are too many to mention here but suffice to say she deserves far more than half the credit for our success. Our passengers - nobody is more important than all the lovely people we have met over the years that have really made our job a pleasure. At the lowest times it has always given me a boost to hear words of encouragement from appreciative people who choose our tours and one of the greatest buzzes for me is when I hear things like” I did this tour with you in 1998” or similar – I will really miss that! Our friends in the trade – There really are too many to name without running the risk of forgetting somebody, so you all know who you are both fellow day tour operators and coach operators – it has been an honour and a privilege to work with some of you lovely people and the feeling of “belonging” has made the journey very special to me and Chris. Our competitors – from the (mostly!) friendly rivalry between us and our fellow rail tour operator (hi Jim) to the crazy and blatant copying of other lower quality operators I suppose this has been a vital ingredient of the wild 14 years of our Barratt Tours journey, one thing I hope is that you will all be rewarded with the amount of success appropriate to the amount of commitment, imagination and integrity that you have (if that is true it don’t look well for some, ha ha!) The last thing I would like to say is that we wish Martins all the luck in the world with Barratt Tours and I hope that we have given you a firm foundation to build on, indeed I hope you will make one of my visions come true – I want to see a brand new Van Hool TX in full Barratt Tours livery – go on, I know you can do it!

25.11.11 – Big changes for us and Barratt Tours!

First of all sorry for the lack of blogs for a few months now it is fair to say we have been making some life changing decisions and free time has been shall we say slightly limited! As I hope regular readers will know, we enjoy our jobs but after 14 years of running Barratt Tours we felt it was time for a break and another challenge, this business really has taken it out of us and with the increase in competition we feel we are having to work ever harder for less return. We always have loads of ideas of what we would like to do but the sheer amount of work in running our day tours has really tied us down, we took a holiday a couple of weeks ago and whilst relaxing in the sun I realised that it was the first Saturday that we hadn't worked since early March! So what is happening? Well I have to report that we have sold the Barratt Tours day tour part of our business to our very good friends Martins Coaches of Limerick along with one of our vehicles. Martins are long established and we feel sure will pick up where we leave off and operate great tours, they have some excellent driver/guides to step into our shoes. This will take effect from 1st Jan 2012 so if you want to take a tour with us personally our last ones will be to The Cliffs on 17th December and Blarney and Cork on 18th December, we are thinking of having a few special guests along for both so book now and give us a good send off! I cannot pretend that this has been and easy decision but a number of more personal reasons clinched it, as you know Chris was really ill last year and the sad passing of her mother really made us focus on things outside work. Also the realisation that we hadn't been able to do anything in the summer other than work for 15 years made us think, you might know I love music and old vehicles but every event connected with either happens when we are flat out with work! To summarise really we were starting to feel that life was passing as by particularly since we are both over 21 now! So what are we going to do? I have some big plans to launch a new website - still travel related but not involving coaches much! Also we are keeping our new coach Celtic Angel to offer our own small group tours which we will be running together which will be nice and these going to be known as Signature Tours, we will be releasing details of these very soon so keep watching the website – it will be linked from Barratt Tours! I think I have given you enough news to digest for this week, look out next week for an up date and more information on our plans and the Barratt Tours programme for 2012. As a final thought I would like to thank everyone that has taken our tours over the last 14 years this incredible journey would never have been possible without you!

29.08.11 – Another August nearly done!

It has been quite a busy period for us because as I have mentioned we are working on a major change for next year so every minute that is not spent driving, cleaning buses, doing office work or fixing buses is spent working on plans for 2012, I think we are still getting a good share of the business but as ever things could be better – hence why we are having a major shake up! This week is a very nice one for us because, as usual my lovely parents are coming over to see us on Wednesday night for a weeks visit, it will be lovely to see them and test out my dads coach washing skills which at the age of 76 have to be seen to be believed! Unfortunately work commitments mean we get little time off to spend with them but it is always lovely to have them touring with us, I know their visit means a lot to Chris since she lost her own mum and my mum has filled the role of surrogate to Chris beautifully – thanks mum! I had an “interesting” day on Saturday for the wrong reasons all was going well until Caherconnoll when my microphone chose to expire! I have a spare hand held mic which came with my coach which I had always assumed worked as it was brand new but guess what? It didn’t and so I had to shout a few facts which is not easy until Doolin when Chris met me with a replacement, I hope it didn’t spoil anyone’s tour, although some might have been glad to have me silenced! I hope to be able to share some big news and pictures next week of a momentous occasion for Barratt Tours, times certainly are changing for us and I think they might be changes for the better although I’am not sure our bank manager would agree – watch this space, we are bursting to tell you!!

21.08.11 – Freewheeling through life!

First of all big news we received a really pleasant surprise in the post the other day, sadly it was not a cheque for a million Euro but a certificate from Tripadvisor giving us a five star rating and a certificate of excellence, relatively small things like this mean such a lot to us and so for all of you that voted a huge thank you – we really owe it to you! I’am writing this as I often do at Caherconnoll and today is a big day in the Burren in that the Sky ride bike race is taking place, so far I have been totally untroubled by it and I have to say the organization of the event seems to be very good, we were all well warned of closures in advance and, touch wood, all is going fairly to plan. I cannot believe that we are already coming to the end of August, normally at this time we would be thinking of holidays for the winter but there is so much going on behind the scenes here for next year that we are not really sure what will be happening, as usual Thailand is beckoning but its looking a long way away at the moment! For all time is flying by I have to admit our stress levels are not too stable, as you will gather there is a lot going on in our world and whilst I think we are getting our share of business the problem still remains that on quiet days we are still loosing some passengers to our opposition and so we both end up working for nothing which just proves the point that there is not really enough business to go around, what is so heartening though is that we seem to be getting the bulk of the business despite being slightly more expensive and we think that has a lot to do with word of mouth and sites like Tripadvisor, without sounding too cocky it has taken 14 years to gain a reputation like ours and whilst we are by no means perfect we are a lot closer than some, check out Tripadvisor and you will see what I mean!

07.08.11 – A rainy day in Blarney!

First of all apologies for the lack of blogs lately, technology has failed me, I had 3 typed and my USB drive promptly died so they are lost for the moment, if any of you know how to rescue one of these things let me know, I have lost a lot of info I need! Life has also been nothing short of mad lately for us, we have so much going on both in our business and personal life that we barely have time to breathe! As well as running the best tour company in Ireland which is now officially the most fun as voted by 9.9 out of 10 cats who expressed a preference (sorry cant help myself, our competitors hype beggers belief!) We are still dealing with the business of Chris’s late mothers’ affairs which is not easy with everything else that’s going on at the moment. Back to the here and now, I find myself becalmed in the reception of the hotel at Blarney Woolen Mills as the weather has turned a bit nasty which has scuppered my usual routine of taking a walk for an hour or so. Let me bring you all up to date, we recently had another trip over to UK on business but unfortunately I cannot reveal why just yet – suffice to say I think we will surprise you in a good way! We are currently working on a deal for next year that will mean the biggest change for us since we moved to Ireland, these are exciting a terrifying times for us, watch this space for news real soon!

02.7.11 – We want value at any cost!

We are getting back into the rhythm of running our 9 tours every week but it does feel harder each year – maybe it’s an age thing! We have finally received our new brochure and we think it looks lovely, also the new brochure marks a new strategy for us, we have given up trying to compete on price so we have come up with the idea of competing on value for our Cliffs of Moher tour. We wanted to find a way to show how much we appreciate people making an informed choice and choosing our tour. We are going to offer everyone on the tour a discount voucher giving a range of deals on food, gifts and admissions, we have been negotiating these deals for a while and I hope they will show that we are dedicated to offering the best experience and value to our dear customers at all times and I hope they might tempt a few people to try us over our opposition. Whilst work is fairly settled at the moment I have to report that behind the scenes we are planning the biggest change for Barratt Tours since we formed our little enterprise 14 years ago, exciting and nerve racking times are ahead for next year, I would love to share our plans but unfortunately we have to remain tight lipped for the moment, there will be a little hint later this month but life is both exhilarating and not a little scary at the moment! I honestly cannot remember either of us having so much nervous energy and creativity, when we are both working we are bouncing ideas off each other all the time – I dread the phone bill! However I can assure you that not much will change this year but watch this space for next year! I have been so absorbed with work and home life lately that I have strayed away from telling you all about one of my great loves and escapes – music. I have been listening to all my favourites lately but one band in particular continue to entertain me – Elbow, they have released a new album “Build a rocket boys!’ and it is a beautiful piece of work with some lovely lyrics and the kind of big sound that they specialise in. We went to see them at the O2 in Dublin in March and they were stunning as were their support - the Irish band Villagers who played a lovely set – check them out, I think they will be huge!

13.06.11 – I think word might be spreading!

Well, that was quite a weekend! I was in Cork yesterday and we were totally booked out with my coach and Chris was at The Cliffs with a respectable load on her coach so business is picking up slowly and I honestly think it is little more than word is starting to spread about our little business. Whenever we finish a tour we always try to remind everyone to help to promote us by spreading the word if they have enjoyed our tour either by a Tripadvisor review or simply telling someone else and it really seems to be working, I love the fact that people are choosing us despite the fact we don’t make silly claims or spend a fortune on advertising or indeed commissions to booking agents. I have often said this but I believe that the internet has been the greatest “leveler” for small businesses like ourselves, no matter how large a company you are if your product and attitude is not right it seems the truth will out and one unhappy customer can do a world of damage! I also believe that the current practice of some of our larger competitors paying huge commissions on bookings to hotel receptions, hostels etc has a very limited shelf life, we are finding people have much more savvy now and do their own research on review sites and forums and making up their own mind well before the hard sell at reception! So, in conclusion I hope that we can continue to compete and that all our hard and honest work will continue to bring rewards by people taking a more informed choice when it comings to booking tours, I honestly don’t believe any of you to be as stupid as some companies clearly think you are!